Comments & Complaints
We trust that you will be more than satisfied with the quality of our services to you. If for any reason you think we have fallen short in our objectives, please raise your concerns or suggestions with any member of staff or the manager Bob Gale.
We will respond to your request within 2 working days and aim to resolve the issue as soon as possible. Details of the procedure are available in the waiting room.
In the unlikely event that we are unable to agree a satisfactory resolution, then you may write or telephone Buckinghamshire PCT
The Health Service Ombudsman
The Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:
- Getting it right
- Being customer focused
- Being open and accountable
- Acting fairly and proportionately
- Putting things right
- Seeking continuous improvements
If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman.
Tel: 0345 015 4033
Write: Millbank Tower, Millbank, London SW1P 4QP.