This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.
 

Noticeboard

IF YOU ARE ELIGIBLE PLEASE BOOK YOUR FLU VACCINATIONS WITH US NOW FOR THE SATURDAY CLINICS ON 16/09/2017 AND 23/09/2017.

Comments & Complaints

We trust that you will be more than satisfied with the quality of our services to you. If for any reason you think we have fallen short in our objectives, please raise your concerns or suggestions with any member of staff or the manager Bob Gale.

We will respond to your request within 2 working days and aim to resolve the issue as soon as possible. Details of the procedure are available in the waiting room.

In the unlikely event that we are unable to agree a satisfactory resolution, then you may write or telephone Buckinghamshire PCT

The Health Service Ombudsman

The Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:

  1. Getting it right
  2. Being customer focused
  3. Being open and accountable
  4. Acting fairly and proportionately
  5. Putting things right
  6. Seeking continuous improvements

If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman.
Tel: 0345 015 4033
Email: phso.enquiries@ombudsman.org.uk
Write: Millbank Tower, Millbank, London SW1P 4QP.

 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website